Responsible Gaming in Ukraine: What Operators Offer Their Customers

Experts of the Online Casino Market studio will tell you about the specifics of working in the country’s entertainment market and the security measures that legal companies use.

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How the Local Industry Works

In the summer of 2020, the law on the regulation of activities related to games for money came into effect.

The Verkhovna Rada has allowed all types of such services in the online and offline formats.

In the region, entrepreneurs can open:

• digital casinos;
• land-based locations with slot machines;
• poker rooms;
• bookmakers’ offices;
• kiosks that sell lottery tickets.

The registration and issuance of permits is handled by CRGL. The government plans to reorganise this state body to completely eliminate the human factor. After the changes, a licence can be obtained automatically by filling out an online application and attaching copies of supporting documentation.

The cost of the certificate depends on the type of activity. It is calculated in minimum wages at the beginning of the reporting period (usually, January 1 of the current year). A separate permit must be issued for each type of provided service.

The only exception was sports poker, which does not need to be licensed.

Operators must have experience in the entertainment industry, an impeccable business reputation, and no criminal record. The requirements also include the provision of a financial guarantee. For digital casinos, the size of the bank deposit is 7,200 minimum wage.

Emphasis on Responsible Gaming

The issue of protecting customers is high for the owners of this kind of project. Local authorities develop effective security measures, and legal companies must follow them unconditionally.

To protect Ukrainian players, the following tools are used:

1. Certified software. This includes content, iGaming platforms, payment services, and other solutions that have been properly verified by independent experts. For example, certification of slots is carried out by eCOGRA, BMM TestLabs, and other laboratories. The check excludes any manipulation of winnings, as well as the falsification of results.
2. Customer identification. This is a mandatory procedure in any offline or virtual gambling location. In land-based establishments, authentication is carried out using a passport and TIN, and after that, the data is cross-checked against the state register of people who suffer from ludomania. The identity can be also confirmed via a verified account in Diia or BankID applications.
3. Promotion restrictions. Outdoor advertising, as well as the demonstration of casinos or betting shops on TV is prohibited in Ukraine. The government will impose new limitations to prevent speculation on the issues of war and volunteering.

In April 2024, the following changes to the market regulation procedure were made:

• ban on the registration of multiple accounts by one player;
• imposition of an obligation for the owners of offline and digital locations to set a limit for each customer before the start of the session;
• introduction of a state online monitoring system;
• development of recommendations for blocking payments made via credit funds;
• sponsorship limitations.

Most of the changes are aimed at protecting players, including socially vulnerable groups. These are people under 21 years of age, low-income citizens, and partially incapable persons. The government also plans to forbid military personnel to place bets during the period of martial law.

Responsible Gaming Mechanisms Offered by Operators

The most in-demand and understandable option is to spin the reels in slots in 2 modes.

The demo version allows users to test the product without the risk of losing money. The solution is preferred by both beginners and experienced casino visitors. The first category wants to test skills, and the second one expects to enjoy the process without risking their savings.

Bids are accepted in conditional credits. This is a virtual currency that is accrued to the accounts of users in unlimited quantities. Thanks to this, they can try different strategies, get acquainted with the storyline, and decide on the future game format.

Today, every well-known manufacturer provides content with support for 2 spinning modes. In addition to slots, people are also offered video poker, card entertainment, and arcades. Such options are presented in the catalogues of Playtech, Pragmatic Play, Microgaming, and other companies.

To play, customers need to fulfil the basic requirements:

• register at the casino and go through the verification procedure;
• confirm the cell number and email;
• provide personal information and indicate the age;
• make an initial deposit.

The Main Things about Launching a Gambling Business in the Region

The entertainment market in this country is considered legal.

Key features of working in the jurisdiction that must be taken into account:

• Entrepreneurs are allowed to open a poker room, a land-based location with slot machines, or a betting shop. Another popular option is to launch a digital casino.
• The protection of users is a priority for the government and legitimate business owners. People under 21 years of age, as well as low-income and partially incapacitated persons, are not allowed to place bids. The authorities banned industry advertising, introduced an online monitoring system, and obliged companies to use only program components software.
• Modern operators offer games in 2 modes: demo and for real money. In the first case, customers receive an unlimited amount of virtual funds, and in the second, they need to undergo mandatory identification and confirm their contact details.

You can order a turnkey platform, a White Label project, and other profitable solutions from the Online Casino Market studio.

We also offer the following useful services:

• development of HTML5 slots based on individual sketches;
• certified game integration;
• installation of payment systems and security software;
• affiliate promotion of already existing websites.

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